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Customer Services

If you have any queries regarding one of our products or an order that you have placed please use the form below to raise a support request.

Live Order Tracking

You can track your orders using our live tracking system. Go to your account »

Dedicated Orderline: 020 8207 7000 (9am - 5pm Monday to Friday)

We kindly request that Order Tracking is done via our online service (top right hand side of this page). Telephone operators do not hold tracking information.

If you do not have an account password or are having trouble logging-in, please email us via the Support Form at the bottom of this page. Email operators are always on standby to assist (9am-5pm weekdays).

Delivery Information

Free UK Delivery applies to UK Mainland. We aim to dispatch stock lines on the same day. Estimated delivery times for UK Mainland is 2-3 days from dispatch.

Engraved items are dispatched once the engraving is completed and are not always subject to same-day dispatch.

Next Working Day Deliveries must be ordered by 12pm. Next Day charges apply to UK Mainland. Small courier surcharges may apply to "Island & Highland" deliveries if the item is too large for us to use Royal Mail. We will always email you in advance to confirm.

Out of Stock?

If your desired item is shown as Out of Stock, then don't worry! We get many supplier deliveries per week to replenish Out of Stock items.

If you see an item that you require but it's not currently in stock (or you need a larger quantity than the website lets you choose) please simply contact us for further information.

Bulk Orders

Ordering in quantity? Why not email our customer service department before ordering to ensure we give you the best deal on any orders over 12 units - we're always happy to help.

Oversized International Shipments

Some larger INTERNATIONAL shipments may attract slightly higher shipping fees, so if you are purchasing from abroad please email us in advance for a shipping quote.